At Northbridge Review Systems, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information Collection

We collect personal information that you voluntarily provide to us, such as your name, email address, and phone number, when you request a Strategic Reputation Analysis, contact us, or sign up for our services through our website forms.

2. Automatically Collected Information (Cookies)

We may automatically collect certain information when you visit our website, such as your IP address and browsing behavior. We use cookies and similar tracking technologies to analyze site traffic and improve your user experience. You can manage your cookie preferences through your browser settings.

3. Use of Information

We use the information we collect to: Deliver reputation audits and service infrastructure updates. Deploy automated SMS feedback requests and account alerts. Respond to your inquiries and provide professional support. Improve the functionality and performance of our website.

4. SMS Privacy Disclosure (Strict Non-Sharing Policy)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Opt-In & Consent

Customers may opt-in to our SMS program by submitting their phone number through our website's contact or analysis forms and manually checking the required consent box. Consent is specifically for service-related and informational messaging and is not a condition of any purchase.

6. Data Processing & Security (Client Data)

Northbridge acts as a Data Processor for the customer data provided by our Clients. We implement industry-standard physical, technical, and administrative security measures to protect this information from unauthorized access. We do not own, sell, or utilize Client-provided customer lists for any purpose other than the execution of the Client's specific reputation workflows.

7. Your Rights & Data Portability

You have the right to access, correct, or delete your personal data. You may opt-out of communications at any time: Email: Follow the "unsubscribe" link in any email. SMS: Reply STOP to any text message to be immediately unsubscribed. Support: Email us at [email protected] for formal data access or deletion requests.

8. Changes to This Policy

We may update this policy periodically to reflect changes in regulatory requirements (such as FTC or carrier compliance). Any changes will be effective immediately upon posting the revised policy on this page.