The Fully Managed Foundation for 5-Star Growth

Reputation Core is your professional-grade review engine—built, configured, and managed by our team so you can focus on your business. We handle the technical infrastructure, carrier compliance, and automation logic to ensure your brand consistently captures honest customer feedback without you lifting a finger.

What’s Included:

• Fully Managed Workflow Configuration: We build your entire automation engine from the ground up.

• 2,500 Monthly Performance Credits: Powers all outbound requests, nudges, and alerts. (Incoming messages are always free; additional blocks of 2,500 available for $100).

• The 4-Tab Command Center: Full dashboard access to manage reviews, monitor competitors (up to 3), and view your real-time "Battle Map."

• Federal A2P 10DLC Registration: We handle all legal carrier vetting and filing fees for you to ensure maximum deliverability.

• Smart Reputation Protection: Intelligent feedback routing that offers a private resolution path for critical 1-3 star experiences.

• Zero-Wait Launch for Email: Start capturing reviews immediately while we handle your SMS carrier vetting.

• 24-Hour Expert Support: Direct email access to our technical team for any inquiries.

Focus: Review Generation and Brand Protection. Note: In this tier, review responses are managed manually by the business owner via the Northbridge Dashboard.

The AI Executive tier includes everything in Reputation Core plus full, hands-off engagement automation. This is the premium solution for businesses that want every customer review responded to instantly, professionally, and with surgical SEO precision.

Everything in Core, PLUS:

• 24/7 Automated AI Review Responses: Every Google and Facebook review receives a professional response within 5 minutes—day or night.

• SEO-Optimized Intelligence: Responses are intelligently crafted to inject your service keywords and location data for maximum local search prominence.

• Dynamic Knowledge Integration: Your AI Executive continuously syncs with your digital footprint. Simply update your site or provide us with new documentation, and the system instantly recalibrates to match your latest business data.

• Hype-Man & Concierge Modes: Automated high-energy responses for 5-star reviews and empathetic, resolution-focused responses for critical feedback.

• Manual Brand-Tone Calibration: We manually verify the first 3 responses during onboarding to ensure the AI perfectly mirrors your business voice.

• Strategic Engagement Safeguards: Built-in response caps ensure momentum while maintaining perfect brand alignment.

Focus: Full Engagement Automation. Note: This tier automates 100% of review engagement through your custom-trained AI.